a powerful care management solution putting people first
We help health service providers ensure compliance with standards whilst automating their core business processes.
Team members and clients benefit from working in a collaborative, transparent and empowering environment that provides you with complete oversight in real-time.
Reduce costs, increase profits and improve service delivery whilst ensuring compliance with NDIS, Aged-Care, HSQF and Quality Standards.
NDIS | Child Safety | Aged-Care | HSQF
We are different
Our focus is on making sure you have the right tools to support your clients -tools that will grow and adapt to your business needs for the future without having to change over to other solutions.
Compliant
icare complies with Australian Health Quality standards including NDIS; HSQF; Child Protection and Aged Care.
Australian Made
Our entire team is based in Australia including developers, client support, sales and owners.
Specialists
We are compliance and business process specialists first – and software developers second. This means we speak your language.
Local Support
Discuss sales and support requirements direct with the business. Call us today for a yarn. 24/7 support in Australia.
Adaptable
We actively listen to our clients and customise to their needs. No waiting years for a new feature to be implemented.
Indigenous Certification
We are a 100% owned and operated Indigenous business that has been independently certified by Supply Nation.
Auditors love icare
We have conducted internal compliance audits for hundreds of clients and built icare based on that experience and knowledge. Make your auditors day with centralised records; mapping between system components and health standards; web access from their own office and business intelligence reporting tools.
NDIS CODE OF CONDUCT
WORKER SCREENING RECORDS
VERIFICATION MODULES
COMPLAINTS PROCESS
INCIDENT MANAGEMENT
CERTIFICATION MODULES
Workforce Productivity for Health Care Providers
The Australian Health Care industry is already massive and growing everyday. Tight profit margins and stronger compliance requirements means savvy business owners think outside the square, reducing overheads through process automation and systems. icare will increase productivity, decrease operating expenses and make your clients happy.
Case Management
Full featured case management – service delivery, risk assessment and goal plans. Assign action tasks only to employees associated with a client. Manage medication, rosters and attendance.
Workforce Management
Manage licences, training, performance reviews and capture critical employee information. Employees update their own information through a self-service portal.
Documents & Records
Use the provided templates or upload your own documents. Restrict access to various users and get notified when they are due for review.
Incident & Complaint Reporting
Automated workflows to manage incidents and complaints per the Standards. From initial reporting, automated alerts, investigation, corrective action and close-out.
Alerts & Notifications
Weekly status reports, daily task and roster emails and instant notification when things go wrong. Escalating notifications for expiring dates including licences, tasks, insurance and many other metrics.
Client Management
More than a CRM, this feature provides complete insight and management of your client. Manage agreements, goals and documents.
Reviews
We do very little advertising – in fact our budget is $0 !! Most of our referrals come by word of mouth from satisfied clients – whether they are an ASX listed public health care company in Sydney or a sole trader NDIS carer in Cape York.
Not only did they provide a great NDIS management tool, they also helped me with web design, marketing and single touch cloud based safety system. Their friendly yet motivational approach will help your business shine in ways you can only imagine. Their systems has helped me secure several major contracts across North Queensland.
Our auditors were impressed with the level of functionality, ease of use and alignment to the NDIS standards this system provided. We have monthly zoom meetings where they update my system in real-time to my own needs – no other app provider does that.
“As a small construction business in far north Queensland we were struggling to secure regular work.
The team at Systems Made Simple built a customised health, safety, environment and quality management system for us that has allowed us to win tenders with government departments and now the work is rolling in. We’ve never been so busy”
Any Device
iCARE is totally responsive whether you are using it on a desktop computer, tablet, smartphone and works with all web browsers. Let your staff use their own device with secure login and strict access control rules.
