Off the shelf – or complete customisation? It’s your choice…!!
All the Best Features
We have carefully selected the most useful features to ensure you have exactly what you need to provide great customer service.
PRODUCTIVITY MODULES
automation
We have developed effective process workflows and then automated them to reduce labour intensive input by employees. For example, incidents, complaints, feedback, action tasks, overdue renewals, investigations, training, licenses, and corrective actions all have an automated notification and escalation process that saves you time and makes your business more compliant with legislation.
Business Management
Manage all of your business from one system, including:
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- Objectives and targets
- Legal requirements
- Stakeholders
- Insurance & registrations
- Roles & responsibilities
- Business risks
- Compliance obligations
- Delegations
- Conflicts of interest
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Business Improvement
Create an effective and compliant environment of continual improvement that meets international and health industry standards including:
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- Business management review
- Client feedback and performance surveys
- Improvement & corrective actions
- Employee feedback and recommendations
- Internal audit
- Workplace assessments and inspections
Document Manager
Our document management system has been developed to comply with ISO9001 – the international standard for quality management systems. It comes complete with the following features:
- Master document register
- Upload any file type
- Export, sort and filter
- Set review dates & receive alerts
- Version control documents
- Prevent unauthorised access
- Edit pre-built dynamic documents
HR Manager
A health service supplier cannot function effectively without a good HR Information system. icare provides:
- Employee onboarding & induction
- HR records management
- Self-service updating
- Service & client assignments
- Employee documents
- Leave, attendance & timesheets
- Performance reporting
- Training register
- Licence & permit management
- Critical date expiry notifications
- Consultations & meetings
- Location mapping
Business Intelligence
Growth in your business starts with understanding its current performance status so we built a module that brings your data together in one place for eacy review:
- Control access to relevant staff
- Client statistics
- Business metrics
- Employee data
- Incidents & complaints
- Charts, graphs and tables
- Drill-down to the underlaying data
- Download charts, reports and tables
Disability Services
NDIS Compliant
We designed icare based upon the NDIS Practice Standards – whether you are a small provider just requiring verification; or a company providing a greater range of higher risk supports and being regularly audited.
icare grows at your pace
We understand all NDIS providers have different operating requirements as they grow – so we offer two versions – an off the shelf, tenanted system as an entry level and the option for complete customisation on your own account. Many of our clients opt for full customisation for it’s great price point.
RISK MANAGEMENT
Manage business and service based risks from a comprehensive portal that includes automated management of incidents, complaints, investigations, participant risk assessments and business risk management. Create corrective actions and improvement opportunities with one click.
Participant Information Management
A powerful, centralised CRM that manages all of your client’s information – onboarding, risk assessment, advocates, service delivery, medication management, and goal plans. Assign carers, plan coordinators, support schedules, services and give participants their own secure access login portal.
FIELD BASED CASE NOTES
Get instant, real-time oversight of participant activities. Assign tasks, manage overdue actions. Your carers can upload notes, images and documents during and immediately after the service is performed. Your management team can monitor time, tasks and schedules, then respond to issues quickly.
NDIS Verification
Our most basic system includes compliance with the NDIS Verification Module for HR Information Management; Incident Management; Complaints Management and Management of Risk. An Internal Audit function allows you to conduct a verification compliance check and record corrective actions.
HSQF (CHILD SAFETY) Features
CASE MANAGEMENT
iCARE is totally responsive whether you are using it on a desktop computer, tablet, smartphone and works with all web browsers. Let your staff use their own device with secure login and strict access control rules.
AFTER HOURS SUPPORT
We offer two versions – an off the shelf, tenanted system as an entry level and the option for complete customisation on your own account. Many of our clients opt for full customisation for it’s great price point.
RISK MANAGEMENT
We have scaled our system so you only pay for what you need with the option of upgrading additional packages later. (ie: Starting out with NDIS and then adding Aged Care later).
RESIDENTIAL CARE MANAGER
ur Asset Manager and Bookings Module is great for tracking facility bookings, equipment allocation, hire or use and client scheduling.
SERVICE CENTRES
If you provide commercial or residential care facilities, we have ensured you can record essential details of the relevant service centre, it’s employees, clients and facilities.
CASE NOTES & ACTION TASKS
To provide seamless record keeping of client activities across multiple shifts, your employees can add notes ‘on the fly’ whilst they are providing services. Incoming employees can view the past notes to quickly get up to date on the current status of new and existing clients.